Customer Success Specialists is your offshore reliable, low cost call center outsource partner for all your call center needs. You will find us as one of the most professional, adaptable and leading BPO in the industry. A result of our extensive expertise in the industry; we have been able to understand Outbound and Inbound customer service and it’s implementation in great detail.
Outsourcing your Customer Service ensures that proper dedicated professionals overlook one of the most crucial aspects of your business. We strongly believe that good customer service plays a crucial rule in a successful business with a lasting customer base. Our main emphasis has always been quality on which we never compromise. Outsourcing results in reduced overhead costs and more importantly saves you tons of time and stress; this allows you focus and invest on other aspects of your business.
Our professionalism, cost effectiveness and the ability to convert ‘calls to revenue’ has created a name in the call center outsourcing Industry. Our clients trust us for our honesty, ingenuity, problem solving skills and the quality of service we offer. We understand that each business is unique in it’s nature and client base. To ensure that, we extensively study the business and it’s customers to train our representatives to best cater to the business needs.
Why Outsource to Us?
We are successfully catering to all offshore call center needs. We are helping businesses like yours fulfill their day to day targets. Our agents are trained and qualified to service your customers via On-Voice channels like over the phone. Non-Voice services include customer service via email and live chat. Our emphasis on quality has helped us to build our client’s confidence in our service where as our Quality Assurance ensures each of our agent’s is performing to the best of their capabilities.
A few of our known call center specialties are :
- Outbound Telemarketing
- Cold calling
- Inbound Customer Service.
- Technical Support
- E-Commerce Customer Service
Visit our Services page to check all our services.
Inbound Customer Services
We fulfill all your Inbound Customer Service needs from Inbound customer support, tech support, e-commerce support and Inbound sales. Inbound customer service role focuses solely on solving the incoming customer’s problem and answering all their queries. We make sure that all our Inbound Customer Representatives are great listeners and empathetic towards the customer. Inbound Customer Support services are available 24 /7, 365 days a year. This is how we stand out as we make sure your customers are catered at all times.
Outbound Customer Services
Our Outbound Services include Telemarketing, Telesales, Lead generation and follow ups. Boost your business sales via warm leads or cold calls to make sales or to advertises your business to future potential customers with which you can expect a steady, lasting sales pipeline. We can handle all outbound telemarketing calls from B2B (Business to Business) to B2C (Business to Consumer) in nature.
Visit our Pricing page to learn about our low operational costs which make our services affordable for all business types.